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Health and Wellness

HRH celebrates Patient-Centered Care Awareness month

South Boston News
Members of the Halifax Regional Health System Planetree Steering Committee are gearing up to celebrate October’s Patient Centered Care Awareness Month. The community is invited to join in the celebration at an open house on Thursday, Oct. 18 from noon-3:00 and 5-7 p.m. in Leggett Auditorium. / October 01, 2012
Halifax Regional Health System is joining hospitals and health care organizations around the world this month to celebrate Planetree’s sixth annual Patient-Centered Care Awareness Month. The community is invited to join in the celebration at an open house scheduled for Thursday, Oct. 18 from noon-3 p.m. and 5-7 p.m. in Leggett Auditorium, where members of the Planetree Steering Committee and component team leaders will be present to share information concerning patient-centered care initiatives in place throughout the health system.

The theme of this year’s celebration is “Building Patient Confidence.”

“Patient-centered health care organizations build patient confidence by supporting patients, their loved ones and the team of health care providers to all be on the same page in understanding the patient’s health and health care needs,” states Planetree President Susan B. Frampton. “Confidence comes from being able to control and manage your health, which includes communication with providers about health history, current needs and future plans. Additionally, patients are encouraged to identify a care partner who understands the diagnosis, coordinates care and serves as an advocate.”

With a goal of personalizing, humanizing, and demystifying healthcare, HRHS began its Planetree journey in 2005 by implementing programs consistent with the ten elements of patient-centered care; human interaction; family, friends and social support; information and education; architecture and interior design; nutritional and nurturing aspects of food; healing arts; spirituality, human touch; complementary therapies and healthy communities.

Today, patients and their families can see the results of the efforts in a number of ways from architectural design – think the healing gardens and East 4 and 5 at the hospital, the new households at MeadowView Terrace and the redesign of Woodview’s front entrance - to programs designed to help patients, residents and their families such as the open medical chart policy, patient/resident directed visiting hours, pet visitation, bedside singers, the C.A.R.E. channel, art work and art galleries, the Care Cart, Skype for patients and residents, the Care Partner Program, freshly baked cookie delivery, the Quick Admit process and the development of a Patient Partnership Council.

“As a health system committed to providing patient-centered care,” states Tom Kluge, COO, “we recognize our patients and residents as individuals with diverse needs. We want them to feel safe and comfortable in our care and we recognize that each and every member of our staff is a caregiver whose role is to meet the needs of each patient and resident. We consider our patients and their families to be our partners and we encourage them to participate in their care. Patient-centered care is the core of a high quality health care system and a necessary foundation for safe, effective and efficient care.”

Patient-Centered Care Awareness month is sponsored by Planetree, a global, not for profit organization raising the standard of personalized healthcare by working with organizations to inspire and enable caregivers to transform the experience they provide. Since joining the group Halifax Regional has actively engaged in implementing the Planetree model of care. To learn more about Halifax Regional’s Planetree affiliation, visit

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