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Health and Wellness

Your Hospital Stay debuts at HRH / May 20, 2013
Halifax Regional Hospital has launched the latest in patient-centered care initiatives. New patients now receive a personal copy of “Your Hospital Stay,” an eighteen page handbook full of information that patients and their families will find useful during their time in the hospital.

Similar to the service directory provided in every room of nice hotels and resorts, “Your Hospital Stay” provides basic information such as how to order meals, or, for families, the hours of the Bellwood Café and location of vending machines. The book includes instructions on telephone use, a list of TV stations, and information on special programs offered like pet visitation, the Care Partner Program, financial assistance and many others. Unlike hotel and resort directories, “Your Hospital Stay” will be hand delivered to the patient and is theirs to keep. The book even includes a page for note taking or list making so patients and families can be prepared for the next visit from their physician.

The brainchild of Halifax Regional’s Patient Partnership Council, a group comprised of former patients and family members, “Your Hospital Stay” was developed by the Planetree Information and Education team and HRH’s marketing department.

“We wanted a way for our patients and their family to have in their hand information that they need to know, but may be too frazzled or worried to even think about asking,” states Marketing Manager Olivia Epps. “Being in the hospital can be stressful. It’s hard to process and remember everything you are told. This book will be a convenient reference and will answer a lot of questions.”

Trained volunteers are delivering the books to new patients.

“We are very excited about our newest patient-centered team,” says Emilee Miller, coordinator of volunteer services. “The group of nine has been trained extensively on the contents of the book as well as safety and infection control principles – essential for anyone visiting patients. They will be doing more than just handing out a book. They will spend some time with the patient and family and will point out portions of the book that we feel most necessary for the comfort and safety of both the patient and his family members.”

“Your Hospital Stay” also includes information about services offered by Halifax Regional Health System affiliates and contains a list of classes and support groups.

“We hope people will use the book not only as a patient,” Epps says, “but will keep it at home and refer to it. Someone may need a support group or want to take a class in the future. The list of HRHS telephone numbers may also prove useful to those at home as well.”

“Your Hospital Stay” is another way in which Halifax Regional Health System supports its vision to be the leader in providing person-centered care to the communities it serves.

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