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CenturyLink outage hits landline calls to 911 center

SoVaNow.com / April 15, 2019

Emergency calls in Halifax County were hampered Friday and Saturday by a CenturyLink outage that left landline phone users unable to dial into the E911 center using the familiar three-digit number.

Residents who have signed up for the county’s emergency notification system received alerts by phone and cell phone text messaging warning that landline calls to 911 were not going through. The alerts went out Friday night and again Saturday, after service was restored by 11:15 a.m. that morning, according to the E911 center.

The outage had no impact on 911 calls from cell phone users, and by customers of internet-based landline systems such as Comcast. Landline callers were able to report emergencies by calling the 434-476-3334 number for the E911 center and the sheriff’s office. It was unknown Sunday whether 911 callers experienced significant problems due to the outage.

This marks the second time in recent months that a CenturyLink outage has cut off 911 calls in Halifax County. In December, a system failure involving the company affected a large swath of CenturyLink’s nationwide service area, with 911 calling problems popping up in Salt Lake City, Dallas, Chicago and Boston, among areas including Virginia.



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Companies are not investing in land lines anymore. We are so rural that cell phone companies won't build towers where they are needed. I bounce off a tower close to charlottesville and I live in Nathalie. When they broke up MA Bell they screwed the consumer


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