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Start-up brings 153 new jobs to Brunswick / October 02, 2019

A newly formed company, Echo World Communications LLC, is opening a customer service center and bringing a projected 153 new jobs to the Town of Lawrenceville.

“We are thrilled to welcome Echo World Communications to our Commonwealth and to the vibrant region of Southern Virginia,” said Gov. Ralph Northam in a statement on the expansion issued on Thursday. “Our economic development partners in Brunswick County and the surrounding area have worked to cultivate a supportive environment for companies like Echo World Communications, and this expansion demonstrates the positive impact of their efforts. We look forward to continued growth for Southern Virginia’s corporate services industry.”

Other local officials shared their enthusiasm following Thursday’s announcement, including Lawrenceville Mayor Scott Martin, state senators Louise Lucas and Frank Ruff and Del. Roslyn Tyler.

The company, which was formed in July, offers insurance products through several insurance carriers, handling thousands of service requests for Medicare, medical cost-sharing products, and major medical insurance needs. Its CEO, Carl Townsend, operated a similar business through which he established customer service centers in seven states over the past 30 years and counted clients including the U.S. Army, National Football League, United Healthcare, Aetna Health Care and Paramount Studios, according to the governor’s office.

Echo World’s Lawrenceville customer service center will be located in the former Bank of America building on Main Street. Mike Dotti, director of Brunswick County’s Industrial Development Authority, said plans are to open the center in the next 60 days. He is currently working with the company on a job fair set for Oct. 23 from 1-8 p.m. and Oct. 24 from 9 a.m.-5 p.m.

“We’re finalizing the details,” Dotti said, adding that he will make more information available on the IDA website at and the Brunswick County IDA Facebook page.

Dotti said Echo World Communications is a “huge economic boon for Lawrenceville and the result of a tight working relationship between the county, the town and the state.” He sees this as the first step in the renaissance of Lawrenceville and hints that more new business openings are on the horizon.

“Carl Townsend and the Echo World staff had the vision to see what our area offers, and we are very pleased to be working with them. The Brunswick County Industrial Authority, in partnership with the Mayor of Lawrenceville, Scott Martin, the Governor’s Office, and VEDP, worked tirelessly to make these jobs a reality. A special thank you goes out to Dr. Barbara Jarret-Harris, chairman of the Brunswick County Board of Supervisors, for her always appreciated and valuable input. We work hard each and every day to bring quality full-time jobs to our wonderful community,” Dotti said.

Echo World will receive funds from the Virginia Economic Development Partnership’s Virginia Jobs Investment Program (VJIP) and expects to invest $550,000 in the new center in Lawrenceville, the governor’s office said.

“For a start-up corporate services business such as Echo World Communications, there is no better place to put down roots than Southern Virginia, where low business costs and a dedicated workforce provide a competitive advantage to customer service centers in the region,” said Secretary of Commerce and Trade Brian Ball. “We are confident of Echo World Communications’ success in Brunswick County, and we look forward to a mutually beneficial partnership between the company and the Commonwealth for many years to come.”

“We are thrilled to be expanding Echo World Communications’ operations into Brunswick County, where we will be hiring 153 new employees in the community,” said Carl Townsend, CEO of Echo World Communications. “After careful review of several states and locations throughout Virginia, the City of Lawrenceville was selected because of the incredible workforce and generous support from our economic development partners in the region.”

The Virginia Economic Development Partnership worked with the Brunswick County Industrial Development Authority to secure the project for Virginia and will support Echo World Communications’ job creation through the Virginia Jobs Investment Program (VJIP). VJIP provides consultative services and funding to companies creating new jobs in order to support employee recruitment and training activities. As a business incentive supporting economic development, VJIP reduces the human resource costs of new and expanding companies. VJIP is state-funded, demonstrating Virginia’s commitment to enhancing job opportunities for citizens.

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