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SoVaNow.com / November 15, 2012Dear Viewpoint:
I want to tell you about a very pleasant experience I had recently.
The Virginia Lions District 24B Mobile Health Unit Committee, Inc. will begin next year operating a converted transit bus throughout our Lions district to do free vision, hearing, and other health screening, coordinated by local Lions clubs. As in any undertaking of this magnitude, endowment development is an important part of our fund raising. We began a project to send a circular to each of almost 1,200 Lions in the district. This project was extremely time-sensitive.
A member of our committee, due to his connection with a national discount office supply firm, was able to get our printing costs down to about half the normal price. As I explored what parts of this project might be done in South Boston, Mickey Thomas of Benton-Thomas Office Products submitted a bid of approximately half of the best bid we had received elsewhere.
We would have been satisfied with that, but the personnel at Benton-Thomas also treated us as if we were their new best friends. The price, the product, the fast delivery, the customer service — all produced a business experience that will have us all talking about it for years to come. For the future, our shopping strategy has become much simplified.
The other half of the story involves the Postal Service. I’ll skip the usual Postal Service set-up. We live in South Boston. We are served by Postmaster Pat Honeycutt and her people. She patiently walked us through our first mass mailing and made it a pleasant, efficient, flawless process.
This project had all sorts of opportunities for difficulty. People who live customer service greased the skids.
Why would anybody live anywhere else?
Sincerely, Paul Steube, Chair, The Virginia Lions District 24B Mobile Health Unit Committee, Inc.